At Read Space (“we”, “our”, “us”), we strive to provide you with the highest quality crime fiction novels and exceptional customer service. This Refund Policy explains the conditions under which you may return products and request a refund.
By purchasing from www.readspace.net, you agree to the terms outlined below.
1. Eligibility for Refunds
Refunds are available for physical books purchased from Read Space if:
The item is damaged, defective, or incorrectly shipped.
The return request is made within 14 days of receiving the item.
The item is returned in its original condition and packaging.
Digital products (eBooks) are non-refundable once downloaded, except where required by law.
2. How to Request a Refund
To initiate a refund:
Contact our Customer Support team at: 📧 Email:[email protected] 📞 Phone: +44 070 1114 5411
Provide your order number, purchase date, and a brief description of the issue.
Our team will review your request and provide instructions for returning the item, if applicable.
Note: We recommend keeping proof of postage when returning items.
3. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly sent.
We recommend using a trackable shipping method to ensure the item reaches us safely.
Returned items should be securely packaged to avoid further damage.
4. Refund Processing
Once your returned item is received and inspected:
We will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Refunds are typically processed within 5–10 business days of receiving the returned item.
Please note: Bank processing times may vary depending on your payment provider.
5. Partial Refunds
Partial refunds may be granted in certain situations, such as:
Items returned in less than perfect condition.
Missing original packaging or accessories.
Promotional or discounted items where specific terms apply.
6. Exchanges
At this time, Read Space primarily offers refunds rather than direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order.
7. Non-Refundable Items
eBooks or digital downloads after access has been granted
